Frequently Asked Questions

What car rental brands participate in the Hilton Honors™ real-time car rental redemption program?

The participating car rental brands are Alamo, National, and Enterprise.

What type of car rental categories / sizes can I rent through this program?

Depending on availability, you can redeem for any size car, economy/compact through full-size, including premium, SUV, minivan, and luxury car types.

What costs of the rental are included? Are taxes and fees included?

Prices include all mandatory taxes, surcharges, and fees. Charges for optional services, are not included and must be paid at the rental counter with a payment card.

If I don't have enough Hilton Honors Points can I make a partial redemption and pay the difference?

Yes! Once you have selected your rental car type, you can choose the number of Hilton Honors Points that you’d like to apply towards your booking (a minimum of 12,000 Points is required). You may pay the difference using your payment card.

What are the renter requirements?

Renter requirements can be found at Alamo.com, Enterprise.com or National.com. All Drivers Must:
• Meet the renting location's minimum age requirements. Age restrictions or additional charges may apply for renters under 25. Please visit Alamo.com, Enterprise.com or National.com to learn more about age requirements.
• Have a valid driver's license. Please visit Alamo.com, Enterprise.com or National.com to learn more about driver’s license requirements.
• Have a major credit card in their name at the time of rental with available credit. In addition to the anticipated cost of the rental, an additional amount may be required. Please visit Alamo.com, Enterprise.com or National.com to learn more about payment policies.

Are upgrades available when I arrive at the counter?

Yes, based on availability. If an upgrade is available, and you choose to upgrade your vehicle class, applicable charges will apply. Our recommendation however is to reserve the size car class you want prior to arrival.

If I need to cancel my reservation, can I have my Hilton Honors Points reinstated and/or obtain a refund of payments I made with a card?

Yes, you can cancel a reservation to receive a full refund of Hilton Honors Points or credit card charges by cancelling your car reservation online prior to the date & time of pick-up. To cancel your reservation, go to “View/Cancel Bookings.” If you fail to cancel in advance, payments by Points or credit card will not be refunded.

What happens if I need to make a change to my car rental reservation?

Car rental reservations that are booked using Hilton Honors Points cannot be modified. If you wish to make a change, you must do so by cancelling the reservation online and creating a new online reservation with the changes you desire. To cancel your reservation, go to “View/Cancel Booking.” You will have to make a new online reservation with the changes you desire.

Is there a grace period on my rental?

There is generally a 29 minute grace period for daily rentals. If the vehicle is returned within 2 ½ hours of the time it was rented on a subsequent day additional hourly charges will apply. If you return the vehicle 2 ½ hours or more from the time it was rented on a subsequent day, you will be charged for an additional day of rental.
Please Note: A vehicle that is returned after hours will not be checked in until the next business day. If returning after hours when a branch is closed, the customer is responsible for the vehicle until the satisfactory check in of the rental vehicle the next business day.

How can I extend my rental once begun beyond the original return date?

Once a rental has begun, please contact the rental branch where you plan to return the car to notify them of the extension. If a customer extends the rental any time after the vehicle has been picked up at the rental location, additional charges will apply and must be paid at time of drop off with a payment card. (Hilton Honors Points cannot be used to pay for extensions).

If I return the vehicle early, will I receive a credit / refund for the unused portion of the rental?

No, you will not receive a credit or refund from any unused portion of the car rental reservation.

Can I rent a car in one city and drop it off in another city? Can I make a one-way booking?

Yes, some car rental locations allow for one-way rentals. Drop off charges may apply & must be paid at the counter with a payment card.

Is a GPS (Global Positioning System) included in the cost of the rental?

No, GPS navigation systems are not included in the rental cost. In many cases GPS navigation systems are available at an additional cost per day and are subject to availability.

Can I use my Hilton Honors Points to rent a car for someone else?

No, the name on the rental must match the name on the Hilton Honors account.

Updated at: Mon, 29 Jan 2024 16:16:17 GMT